Problem Solvers/Tips
1. Check your download speeds, from the main SGTV menu select settings then speedtest. You want to see a download speed of 70mbps or higher. If you do not see the suggested speeds power off and on your modem/router. If you can reposition either your streaming device or the modem/router this may help also signal could be degraded.
2. Clear cache/free up storage space: Delete apps you do not use or need. To clear your cache from the main Amazon menu go to settings then applications> my installed applications> sgtv> clear cache. Once done power off the device fully pull the power cord from the device, wait a minute and plug it back in.
3. Delete and reinstall SGTV application if the above steps do not work. Follow the link here: SGTV Streams Player | SGTVSTREAMS.COM
4. Need your login credentials: If you need your login credentials for both live tv and vod you can retrieve each from the payment portals client area. Under the menu tab select services> my services> select the product> on the next screen select IPTV Service Details you will find your login credentials here.
5. Upgrade to a more robust streaming device that's made to handle the requirements of IPTV like the Nvidia Shield or Nvidia Shield Pro. The Amazon fire stick works with maintenance however it was never designed for IPTV use.
