Error 500, 502, 503 & 504 – Server Errors

Error 500 – Internal Server Error

What It Means:

The server encountered an unexpected problem while attempting to process your request.

How to Fix It:

1. Try another channel or title.

2. Update your playlist.

3. Restart TiviMate.

4. Wait a few minutes and try again.

If multiple channels are affected, the issue may require server-side attention.

Error 502 – Bad Gateway

What It Means:

A server responsible for delivering your content received an invalid response from another server.

This is generally a server communication issue.

How to Fix It:

1. Try another channel.

2. Update your playlist.

3. Restart the application.

4. Wait several minutes and retry.

If the issue affects multiple channels, submit a support ticket.

Error 503 – Service Unavailable

What It Means:

The server is temporarily unable to process your request.

Possible causes include server maintenance, temporary overload, or an unavailable service.

How to Fix It:

1. Try another channel or title.

2. Update your playlist.

3. Restart TiviMate.

4. Wait a few minutes before trying again.

Important: Error 503 does not automatically mean your account has been suspended or your internet provider is blocking the service.

If the error continues across multiple channels, contact SGTV Support.

Error 504 – Gateway Timeout

What It Means:

A server did not receive a response from another server within the required time.

This may result in channels failing to load or playback stopping unexpectedly.

How to Fix It:

1. Try another channel.

2. Update your playlist.

3. Restart your streaming device.

4. Wait several minutes and retry.

If the issue continues, submit a support ticket.