Error 401 – Unauthorized
What It Means:
The server cannot authenticate your account. Your login credentials may be incorrect, your subscription may have expired, or the server may be rejecting your authentication request.
How to Fix It:
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Log in to your SGTV client portal and verify your subscription is active.
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Confirm your username and password are correct.
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Make sure there are no extra spaces when entering your credentials.
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Update your SGTV playlist.
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Restart the application.
Important: Your SGTV login credentials are not your email address. Use the username and password provided in your service activation email.
If Error 401 continues, submit a support ticket.
Error 403 – Forbidden
What It Means:
The server received your request but is refusing access. Possible reasons include network restrictions, authentication issues, or server access rules.
How to Fix It:
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Verify your SGTV subscription is active.
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Update your playlist.
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Restart SGTV.
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Check your internet provider's security settings using the link below:
https://everythingiptv.com/unblock.html
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Connect your streaming device to your cellphone's hotspot and test again.
If the service works using your hotspot but not your home internet, your internet provider may be blocking access. A VPN may be necessary.
